Services & Support

When you make the decision to purchase Medixell equipment, you are buying more than the quality of the products; you are also buying Medixell’s commitment to customer service and support. Every staff is instilled with great sense of urgency for every single problem you encountered, so that allows you to give the quality care your patients deserve and expect. All these values contribute to the following for customers:

  • Long product life cycle
  • Fast response
  • Maximize uptime
  • Maximum performance & efficiency
  • Peace of mind
  • Get help when you need it
  • Keep your staff well trained
  • Reduce total cost of ownership

Medixell always emphasizes on the after sales service that fulfils the manufacturers, customers, GDPMD standard, ISO standards & local regulatory requirements of Ministry of Health Malaysia.

Support programs:

  1. Installation, commissioning & user training
  2. Machine service/ Planned preventive maintenance (PPM)
  3. Machine repairs
  4. Machine updates
  5. Part replacement
  6. Warranty
  7. Technical support
Technical Support Contact